Refund Policy

30-day money-back guarantee

If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date. We honor change-of-mind requests inside this window — you do not need to give a reason.

How to request a refund

• Our order process is handled by our online reseller Paddle.com, which is the Merchant of Record for all orders. Request a refund at paddle.net using the email address you used at checkout, or by replying to your Paddle receipt.
• You can also contact us at jarrell@sketchyourbrand.com or through the Contact Us form, and we'll pass the request to Paddle on your behalf.
• Refunds are returned to the original payment method. Processing times depend on your bank or card issuer.

What happens to your coins

Coin packs deliver virtual currency instantly. When a purchase is refunded, the corresponding coins are removed from your Folder Rush balance. If you have already spent those coins, your balance may go to zero and unlocked items purchased with refunded coins may be removed.

Duplicate or failed purchases

If you were charged and did not receive your coins, contact us — we'll credit the coins or arrange a refund regardless of the 30-day window.

More information

Paddle's own refund handling is described in the Paddle Refund Policy and Paddle Buyer Terms.